![]() ![]() ![]() Before a Apple iPad tablet is sent in for replacement, ITAC must verify that the tablet has been encrypted per UPPS 04.01.11.Apple will not repair the damaged tablet & return it to ITAC. If these tablets are still under warranty, Apple will replace the tablet. All Apple iPad tablets can not be repaired by ITAC.If ITAC is not able to log into the Apple iPad tablet, then it will not be possible to recover the customer's files.Provided that there are no hardware problems, ITAC should be able to perform a Factory Restore of iOS on all Apple iPad tablets. All Apple iPad tablets will not meet the minimum system requirements for installing any version of Mac OS X.How to Determine the Model & Year of your Apple Computer. Before ITAC can begin working on any Apple computer, Find My Mac must be TURNED OFF.At this time, ITAC can only re-image Apple computers that meet the minimum system requirements for Mac OS X 10.15 ( Catalina) or higher.At this time, ITAC can only perform hardware repairs on Apple computers that do not appear on the Apple Vintage & Obsolete Products list.For the Windows - Flexible Use Laptop/Convertible Tablet device, please refer to the ITAC Standard Windows Laptops web page. Please refer to the Apple iPad Tablets & Microsoft Surface Devices sections below for more information regarding these options. If a department or a member of a department needs one or more tablets for their use, ITAC recommends that a supported Microsoft Surface device, Windows - Flexible Use Laptop/Convertible Tablet device or Apple iPad tablet be purchased instead of an Android device.ITAC will not take responsibility for providing hardware or software support for any Android devices. ![]() All Android devices will not meet ITAC's minimum system requirements for re-imaging and/or repair.All University computers must meet the minimum system requirements below in order to be re-imaged and/or repaired by ITAC: ![]()
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